Retail and apparel companies have been among the early adopters of RFID technologies, both internally and within their shared supply chains. Many businesses are already seeing benefits, and are prepared to share their insights about those benefits, as well as the implementation issues they needed to address before achieving them.

Apr. 16 2:00 PM

Marks & Spencer Broadens and Deepens its RFID Use

A pioneer in the use of radio frequency identification, Marks & Spencer (M&S) is one of the United Kingdom's leading retailers, with some 760 stores. In 2001, M&S began using RFID to track deliveries of fresh food into distribution centers. In 2004, the company launched its RFID effort, deploying a solution to tag and track some clothing items at several locations. From 2012 to 2014 M&S saw a massive expansion in its deployment - to include 380 of its largest U.K. stores and more than 95% of its apparel and home ware. Since then, M&S has been busy investigating and trialing new uses of the technology across the entire scope of their operations. Learn why the firm expects the technology's future benefits to provide even greater merchandise visibility and accuracy, from supplier through DC’s and into stores, to support their omni channel efforts. Hear how RFID will be used to reduce cost, make processes more efficient, improve accuracy and ultimately enhance top line and bottom line performance.
Speaker: Richard Jenkins, Head of RFID Strategic Development , Marks & Spencer
Apr. 16 2:50 PM

Retailer Eliminates Out-of-Stocks for Store and Online Sales With RFID

As online stores sell a growing number of goods, retailers that offer both online and in-store sales face a unique challenge in tracking the flow of inventory through brick-and-mortar and online channels, as well as ensuring that products sold online are actually in stock, and have not already been sold to shoppers at a physical store. A retailer is attaching UHF RFID tags to garments, and is using handheld and point-of-sale readers to track which inventory is at stores and available for online sales. Learn how the firm is using RFID to improve inventory accuracy at its distribution center and stores, resulting in a 60 percent drop in online sales cancellations.
Apr. 16 3:30 PM

Refreshment Break

Apr. 16 4:00 PM

Luxottica Improves Returns Traceability and Profitability With NFC

Luxottica Group, the world leader in premium, luxury and sports eyewear, is using NFC technology to manage unsold glasses that are returned from customers in 27 European countries. The project enables the company's after-sales department to trace the crediting, quality control, refurbishing and packaging activities of almost 2 million pairs of glasses annually. An NFC tag in the shape of a small badge with a lanyard is applied to each item, enabling the firm to read directly from a tablet, identify the glasses and record all subsequent activities. Learn how the project has enabled Luxottica to automate identification and traceability that was previously carried out by paper forms and complex reporting activities.
Speaker: Gian Stefano Fantini, Global After Sales Executive, Luxottica Group
Apr. 16 4:50 PM

Downtown Stores Use BLE to Improve Customer Service

Merchants in two Canadian cities have deployed Bluetooth Low Energy (BLE) beacons in conjunction with an app enabling shoppers to top off payments on their parking meters. The solution consists of beacons and a free app, known as HotSpot Parking, which can be downloaded on a user's BLE-enabled smartphone. The app enables shoppers to view notifications about their parking payment status and pay for extra minutes, as well as receive promotional information from participating stores. If the parking meter payment is due to expire while the shopper is still in a store equipped with a beacon, the phone app will send that individual an alert indicating the need for additional payment, which the customer can then approve in order to avoid a parking violation fine. In this way, the merchant can be assured that the shopper will not prematurely leave the store to pay a meter. Learn how this function has helped increase sales, and how retailers are using the app to personalize offers to participating shoppers.
Speaker: Philip Curley, Chief Executive Officer , HotSpot Parking Inc.
Apr. 17 9:00 AM

Brascol Uses RFID to Improve Inventory Control

Brascol, a leading wholesaler and distributor of babies' and children's clothing in Brasil, has deployed a radio frequency identification solution to optimize control of its inventory, increase operational savings and provide an improved service experience to customers. Learn how the firm has used the technology to successfully reduce the average checkout time for customers by one-third.
Speaker: Antonio Almeida, Superintendent, Brascol
Apr. 17 9:45 AM

Understanding RF Performance in a Retail Store Deployment

An RFID implementation's success is dependent on two major factors: properly executing the use of any new RFID processes, and monitoring the RFID readers and tags to be certain that they can successfully function together. Gain an understanding of what retailers can expect regarding RFID system performance, and how to resolve any issues that might occur. Techniques to resolve issues that arise from execution or RF performance will also be reviewed.
Apr. 17 10:30 AM

Best New Product, Group 3

This award will be given to the company that exhibits the best new RFID product or service at RFID Journal LIVE! An independent panel of judges has selected 10 finalists, which have been divided into three groups. Each finalist will speak for a few minutes about its product.