RFID Journal LIVE! 2015SessionsAkron City Hospital Gains Efficiency, Improves Customer Service With RFID
Akron City Hospital Gains Efficiency, Improves Customer Service With RFID
Summa Akron City Hospital, part of Summa Health System, is a Level 1 Trauma Center, and its emergency department is equipped to serve more than 80,000 patients annually. Prior to deploying an RFID solution, the facility experienced unacceptable wait times to transfer ambulance patients from their emergency medical services cots to ED beds. In addition to improving customer satisfaction by decreasing wait times, the ED is able to track when the longest wait times occur, by hour of the day and day of the week. This enables management to modify staffing levels and increase staffing at peak wait times. Learn how the firm has established a benchmark of 15 minutes as a reasonable wait time in the ED, based on the data results.