RFID Streamlines Prescription Will-Call System
North Carolina drug retailer Drugco Discount Pharmacy is employing an RFID light stick for pharmacy will-call. The system automates the retrieval process for prescription drugs when customers arrive at the counter to pick them up. The system eliminates the need for drugstore employees to sift through bags of prescriptions searching for the correct one for a specific customer. By using passive ultrahigh-frequency (UHF) RFID, the system instead triggers a light stick to illuminate inside in a clear, plastic, hanging bag, leading workers to the right medication. Learn how the system is saving labor hours and, more importantly, how it improves customer satisfaction.